Sapience Privacy Policy

Last updated: October 2026. Sapience is committed to protecting the privacy of its users. This policy explains what data we collect, how we use it, and your rights regarding it.

1. Who we are

Sapience is an online learning platform based in Tunisia. Our website is available at: https://sapience.tn/. For any privacy-related questions, contact us at: contact@sapience.tn

2. Data we collect

We collect the following data when you use Sapience:

  • Sign-up data: first name, last name, email address, password (encrypted).
  • Profile data: profile photo, bio, specialty (instructors).
  • Usage data: courses taken, live lessons attended, assignments submitted, quiz results, points earned, login dates and times.
  • Technical data: IP address, browser type, operating system, pages visited (via analytics cookies).
  • Payment data: transaction reference (we do not store bank card numbers — payments are processed by secure third-party providers).

3. How we use your data

Your data is used to:

  • Manage your account and authenticate you on the platform.
  • Give you access to courses, live lessons, assignments, and platform features.
  • Calculate and display your points and progress.
  • Allow instructors to grade your assignments and track your participation.
  • Send you notifications related to your activity (new lessons, assignment feedback, etc.).
  • Improve our services and personalize your learning experience.
  • Comply with our legal obligations and prevent fraud.

4. Cookies

Sapience uses cookies for the proper functioning of the platform:

  • Essential cookies: necessary for login and secure browsing on the site.
  • Session cookies: remember your display preferences for the duration of your visit.
  • Analytics cookies: collect anonymized data about site usage (page views, session time) to improve our services.

You can disable non-essential cookies in your browser settings. Disabling essential cookies may affect how the platform works.

5. Data sharing

Sapience does not sell or rent your personal data to third parties. Your data may be shared with:

  • Platform instructors: only the educational data about you (participation, assignments, results) for the courses you are enrolled in.
  • Technical service providers: hosting, payment processing, email delivery — subject to strict confidentiality agreements.
  • Legal authorities: if required by Tunisian law.

6. Data security

We implement technical and organizational measures to protect your data:

  • HTTPS encryption across the entire platform.
  • Passwords stored as a secure hash (never in plain text).
  • Data access limited to authorized personnel.
  • Regular data backups.

7. Data retention

Your data is kept for as long as your account is active. If you delete your account, your personal data is erased within 30 days, except for data we are legally required to retain (transaction data, for example).

8. Your rights

In accordance with applicable law, you have the following rights:

  • Right of access: obtain a copy of the personal data we hold about you.
  • Right to rectification: correct inaccurate or incomplete data from your profile.
  • Right to erasure: request the deletion of your account and your data.
  • Right to object: object to the use of your data for marketing purposes.
  • Right to data portability: receive your data in a structured, readable format.

To exercise these rights, contact us at: contact@sapience.tn. We undertake to respond within 30 days.

9. Minors

Sapience is open to people aged 13 and over. For users under 18, the consent of a parent or legal guardian is required at sign-up.

10. Changes to the Privacy Policy

Sapience reserves the right to modify this policy at any time. In the event of a significant change, we will notify you by email. The date of the last update is shown at the top of this page.

For any questions, contact us at: contact@sapience.tn