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Have a question about Sapience, a course, or your account? Write to us or call us, and we will get back to you as soon as possible.
Send a message
Have a specific question? Send us a message using this form, and our team will reply by email.
Do you have questions?
Find answers to the questions our learners ask most often.
Do I have to pay for courses?
Signing up on Sapience is free. When a course is paid, its price is shown in Tunisian dinars (TND) on the course page, before you enroll.
Are certificates of completion recognized?
At the end of a course, Sapience may issue a certificate of completion. It is a private certificate: it does not replace a diploma or an official certification issued by the state.
Do I need a good internet connection for live lessons?
A stable 4G, ADSL, or fiber connection is enough to follow a live lesson. If you get disconnected, simply rejoin the lesson. Lessons are not recorded by the platform.
Can I contact my instructor directly?
Yes, through the messaging feature in your dashboard. You can also ask your questions during live lessons or on the forum.
Can I access courses from my phone?
Yes, the platform is fully accessible from a smartphone, tablet, or computer. No app is required — a simple browser is enough.
What is the refund policy?
For a paid course, you can request a refund within 7 days of enrolling, provided you have not attended any live lesson. Write to us using the form above or at contact@sapience.tn.